Question: What Are The Troubleshooting Steps?

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What are the six steps in the troubleshooting process?

The six steps are:

  • Identify the problem.
  • Establish a theory of probable cause.
  • Test the theory to determine cause.
  • Establish a plan of action to resolve the problem and implement the solution.
  • Verify full system functionality and if applicable implement preventative measures.
  • Document findings, actions, and outcomes.

What is the process of troubleshooting?

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.

What is the troubleshooting in computer?

Troubleshooting is the process of diagnosing the source of a problem. It is used to fix problems with hardware, software, and many other products. The basic theory of troubleshooting is that you start with the most general (and often most obvious) possible problems, and then narrow it down to more specific issues.

What is the first step of troubleshooting?

The five-step troubleshooting process consists of the following:

  1. Verify that a problem actually exists.
  2. Isolate the cause of the problem.
  3. Correct the cause of the problem.
  4. Verify that the problem has been corrected.
  5. Follow up to prevent future problems.

What are the troubleshooting tools?

Top 10 Basic Network Troubleshooting Tools Every IT Pro Should Know

  • Subnet and IP Calculator.
  • PuTTY/Tera Term.
  • Netstat.
  • Nslookup.
  • Ipconfig/ifconfig.
  • Tracert/traceroute.
  • Ping. The most commonly used network tool is the ping utility.

What is the purpose of troubleshooting?

Troubleshooting is a systematic approach to problem solving that is often used to find and correct issues with complex machines, electronics, computers and software systems. The first step in troubleshooting is gathering information on the issue, such as an undesired behavior or a lack of expected functionality.

Why is it called troubleshooting?

It is the art of problem-solving, and the term originated in the late 18th century or early 19th century when technicians were dispatched to find problems in telegraph and phone line infrastructure, and then find a way to repair or work around the issues.

What is the most effective troubleshooting process?

Let’s look at six best practices that will make troubleshooting a less time-consuming, more effective undertaking.

  1. Collect enough information to replicate the issue.
  2. Customize your logs for actionable insight.
  3. Create useful error output at the source-code level.
  4. Don’t mistake symptoms for root cause.

How do you say troubleshoot in past tense?

The past tense of troubleshoot is troubleshot or troubleshooted. The third-person singular simple present indicative form of troubleshoot is troubleshoots. The present participle of troubleshoot is troubleshooting.

What is another word for troubleshooting?

verb. Solve problems.

Synonyms. fix repair bushel furbish up restore mend doctor trouble-shoot touch on.

Which are steps taken to diagnose a computer problem?


  • Check that the cables and components are properly connected.
  • Check the load time of the operating system.
  • Check for any graphics problems.
  • Check for hardware problems.
  • Check any newly installed software.
  • Check the RAM and CPU consumption.
  • Listen to the computer.
  • Run a virus and malware scan.